Parlay Terms and Conditions
Effective Date: October 31, 2026
General
Parlay, a Spanish learning service used in a web browser at learn.parlaylabs.studio and in the Parlay app for iPhone (together, the “Application”), and the related services provided through it (collectively referred to as the “Service”) are operated by Language House LLC (“Parlay”, “us,” or “we”). These Terms and Conditions (“Terms and Conditions”) govern your access and use of the Service.
The Service is provided in two ways: to schools, districts, and other educational institutions (each, a “School”) for use by their students, teachers, and staff; and directly to learners 18 or older through a paid subscription. Each of these users is “you”. By accessing or using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms and Conditions, including any future modifications. We may amend, update, or change these Terms and Conditions. If we do so, we will update the effective date at the top of this page, and we will notify the School, or a learner who subscribes directly, before any change that materially affects them takes effect.
If you do not agree to abide by these Terms and Conditions, you are not authorized to use, access, or participate in the Service.
These Terms and Conditions cover both the web application and the iPhone app.
Where a School has entered into a written agreement with us covering the Service (a “School Agreement”), that agreement governs in the event of any conflict with these Terms and Conditions.
Description of Service
Parlay allows students to access and use a variety of educational services for learning and practicing Spanish, in a web browser at learn.parlaylabs.studio and in the Parlay app for iPhone. The Service delivers the work a teacher has assigned and records a student's progress so that the teacher can review it.
Activities include vocabulary practice, listening, videos, lessons with written and spoken answers, and guided conversations with an AI tutor. Certain activities require a student to speak, and the Application listens through the device's microphone in order to evaluate the response. The sections titled Speaking Activities and Microphone and Use of Artificial Intelligence describe how speech is handled.
The Service requires an internet connection. Parlay may, in our sole discretion and at any time, update, change, suspend, make improvements to, or discontinue any aspect of the Service. We will not materially reduce the functionality a School has arranged for during its current term without first notifying the School.
Age
Students who use Parlay through a School are middle school and high school students; their accounts are created by the School, or by us on the School's behalf. A learner who subscribes directly must be eighteen (18) years of age or older. A learner under 18 may use Parlay only through a School.
Teachers and staff who use the Service must be eighteen (18) years of age or older.
Accounts
A School's student accounts are created by the School, or by us on the School's behalf. A direct learner's account is created by us at the learner's request. There is no way to create an account from the Application, and signing in with an identity we do not already hold will not create one.
Students sign in with Google, with a one-time code sent to their email address, or, on the iPhone, with Apple. We receive the student's name and email address from that sign-in. We do not receive a password, and we have no access to the student's email, files, or any other content in those accounts. Where a student signs in with a Google account issued by their School, disabling that account removes the student's access to the Service.
Each School account belongs to a single School. Students and staff may access only content and data belonging to their own School.
An account is for the use of one person. You are responsible for use of the Service made through your account. If you believe another person has used your account, notify a teacher, and the School should notify us; a direct learner may notify us directly. Either may write to hello@parlaylabs.studio.
The School may suspend or remove any of its students' accounts at any time. Any student may also delete their own account from the profile menu in the Application; this removes the account and the student's work immediately and cannot be undone.
Subscriptions and Payment
Students who use Parlay through a School make no purchases. A learner who subscribes directly pays through our payment provider, Stripe, at the price shown before they subscribe. We never see or store card numbers.
A new subscription begins with a free trial of seven (7) days. The card is collected when the subscription starts and is first charged when the trial ends, unless the subscription is cancelled before then. The subscription then renews automatically at the end of each billing period until it is cancelled.
A learner may cancel at any time from “Manage subscription” in the Application's profile menu. Access continues until the end of the period already paid for, and no further charges are made. Deleting the account also cancels the subscription. Stripe sends payment receipts and renewal reminders by email. Questions about a charge may be sent to hello@parlaylabs.studio.
Acceptable Use of the Service
You are responsible for your use of the Service, as well as for any use of the Service made using your account. Parlay strives to create a positive, useful, and safe learning environment. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us, including but not limited to the following:
Signing in as another person, allowing another person to sign in as you, or sharing your account credentials;
Using the Service to harass, stalk, bully, threaten, or impersonate someone, or to make sexual remarks towards someone;
Using symbols, names, or text that promote hate or intolerance;
Using the Service to curse or to make hateful, obscene, violent, or otherwise inappropriate comments;
Attempting to cause the AI tutor to produce inappropriate content, or using it for purposes unrelated to the assigned coursework;
Using the Service to cheat, or for any commercial purpose;
Uploading or introducing any malware, worm, trojan horse, or other harmful code or material to the Service;
Sharing information about the Service in a way that may negatively impact the system;
Recording other individuals, or entering private information about them, into any activity; and
Uploading, inputting, or otherwise contributing any content that is illegal, pornographic, profane, violent, spam, threatening, harassing, bullying, associated with racism or intolerance, impersonating someone in a misleading or deceptive manner, or that constitutes personal confidential information.
For a School's students, the School's own acceptable use policy applies to the Service in addition to these Terms and Conditions.
We reserve the right to remove any content and to take further action, including suspending access to the Service, if you engage in any conduct that we consider harmful or otherwise prohibited. For a School's student, we will notify the School when we do so, and the School will determine what further action is taken with respect to that student, except where there is a threat to the safety of any person or where we are required by law to act immediately. For a learner who subscribes directly, we will tell the learner.
Speaking Activities and Microphone
Speaking activities use the microphone on the student's device. A spoken answer is turned into text, and only that text is used by the activity:
In the Parlay iPhone app, on the iPhone itself, by Apple's speech recognition. The audio does not leave the iPhone. Spoken answers need iOS 26 or later; on earlier versions the student types instead.
In a web browser on a computer or Chromebook, by the speech recognition built into the browser. To produce the text, the browser sends the audio to its maker's speech service, only while the Application is listening for a spoken answer: Google Chrome to Google, Microsoft Edge to Microsoft, and Apple Safari to Apple, which may instead process it on the computer. The browser maker handles that audio under its own terms and privacy policy, not under an agreement with us.
In a web browser on a phone or tablet, the audio is streamed through our servers to our speech recognition provider, which returns the text.
Where server transcription is switched on for a student, or a student tests it from the microphone check, the audio is sent through our servers to our speech recognition provider, which returns the text.
In every case, we do not store the audio, and no person at Parlay listens to it. Our Privacy Policy describes this in more detail and names the providers.
We store the resulting text with the student's other work, in the same manner as an answer the student had typed.
The browser or the iPhone requests the student's permission before the microphone is used for the first time. Permission may be withdrawn at any time through the browser's or the iPhone's settings. Speaking activities will not function without it; the remainder of the Service will.
Use of Artificial Intelligence (“AI”)
Parlay utilizes AI in part to power the Service, including to evaluate answers, provide feedback, and conduct guided conversations with students.
In order to do so, we transmit to a third-party AI provider the text of what the student said or typed, together with the question being answered or the earlier turns of the conversation, and the provider returns the response the student hears or reads. We do not transmit the student's name, email address, School, or any account identifier to these providers, and we never transmit the student's recorded voice. The AI providers we currently use for this purpose are OpenAI, Google, and Anthropic, each of which processes the text solely to generate the response returned to the student. We will update these Terms and Conditions, and notify the School or direct learner, if these providers change.
We do not use student work to train AI models, whether our own or those of any third party, and our AI providers are engaged on terms that prohibit them from using content we transmit to train their models.
By using the Service, you understand and agree that Parlay makes no warranties or representations with respect to the accuracy of any output or other content generated by AI, and that AI-generated feedback constitutes practice rather than an official assessment. Teachers, and not the Application, determine grades.
You agree not to enter any personal, sensitive, or confidential information belonging to you or to any third party into the Service.
Student Work and Content
All material a student produces through the Service, including answers, transcripts of spoken practice, conversations with the AI tutor, and records of progress (collectively, “Student Work”), belongs to the student and, for a School's student, to the student's School. Student Work is not our property, and we claim no ownership of it and no license to it beyond what is described in this section.
We use Student Work solely to provide and support the Service for the School or the learner: to evaluate practice, to make progress available to teachers, to maintain the security and proper functioning of the Service, and to carry out the School's or the learner's instructions. We do not use Student Work to train AI models, we do not sell it, we do not publish it, and we do not disclose it except to service providers who process it on our instructions and for no purpose of their own.
Curriculum, class lists, and other materials created or provided by a School or its teachers remain the property of the School.
You will not upload, display, or otherwise provide on or through the Service any content that: (i) is libelous, defamatory, abusive, threatening, harassing, hateful, or offensive; (ii) violates any law or infringes upon the right of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights; (iii) in our sole judgment is objectionable, restricts or inhibits any other person from using the Service, or may expose us or our users to harm or liability of any kind; (iv) contains proprietary or confidential information you are not authorized to disclose; or (v) otherwise violates these Terms and Conditions.
Student Information
For a student account we hold the student's name and email address; the School to which the student belongs, if any, and the work assigned to them; their answers, scores, and progress; transcripts of their spoken answers and AI conversations; for a direct learner, whether their subscription is active; and basic technical information such as application version, error reports, and, from the iPhone app, crash reports, which we use to maintain the Service.
We do not request a student's home address, telephone number, date of birth, or photograph. The Service does not collect location data and does not access any other content on the student's device.
We use student information solely to provide and support the Service. We display no advertising of any kind, we do not use student information for advertising or for tracking students across other websites or applications, we do not sell, rent, or trade student information, and we do not use it to train AI models. Students who use Parlay through a School make no purchases. The Service does not present students with links to advertisers or to third-party websites, other than the YouTube videos that teachers choose for Watch and Learn, which play in YouTube's player under YouTube's own terms and can be opened on YouTube.
Who Can See a Student's Information
No part of a student's profile, work, or progress is public. The Service has no public profiles, no directory, no social features, no messaging between students, and no means by which one student's work can be viewed by another student.
A student's information is visible only to the student themselves; to the teachers and administrators at that student's own School who are responsible for that student, or, for a learner who subscribes directly, to the Parlay teachers assigned to them; and to those of our personnel whose duties require access. Nothing is shared with any other School, and nothing is published.
School Requests, Retention, and Deletion
The School determines who among its students may access the Service and what becomes of their data. Upon the School's written request, or a direct learner's request about their own account, we will, within thirty (30) days, identify the information we hold regarding the student, provide a copy of it in a usable format, correct information identified as inaccurate, delete the student's information, or suspend or remove an account.
For a School's students, we act upon such requests through the School rather than directly with students or parents, so that the School retains control of its own records. A parental request should be directed to the School, which will transmit it to us.
We retain student information only for as long as is reasonably necessary to provide the Service. Account information and Student Work are retained while the account is in use (for a School's students, for the duration of the School Agreement, so that teachers may review a student's progress across the school year), and are deleted or irreversibly de-identified within sixty (60) days after the account is removed or the School Agreement ends. An account deleted from the Application is removed at once. Technical logs and crash reports are retained for no more than ninety (90) days. Copies residing in routine backups are overwritten on our ordinary cycle within ninety (90) days and are not accessed for any purpose in the interim. No audio recordings are retained. A direct learner's payment records are kept for as long as the law requires us to keep financial records.
When a School ceases to use the Service, its students' access ends. For thirty (30) days thereafter, the School may request an export of its data.
Information Security
We protect student information using measures appropriate to its sensitivity, including encryption of student information in transit and at rest, access restricted to those personnel whose duties require it, logical separation of each School's data from that of every other School, and diligence on the service providers who process student information on our behalf.
In the event of a breach of security affecting a student's information, we will notify the School, or the learner who subscribes directly, without undue delay, describe the nature of the incident and the steps we are taking, and support the School in meeting its own notification obligations.
System Requirements and Updates
The web application runs in a current version of Google Chrome, Microsoft Edge, or Apple Safari. The iPhone app is installed from the App Store; spoken answers in it need iOS 26 or later. Students also require an internet connection and, for speaking activities, a working microphone.
The web application is served from our website, so a student uses the current version each time it is opened or reloaded. The iPhone app is updated through the App Store. These are the mechanisms by which security fixes and content corrections reach students.
We will notify the School before changing these requirements in a manner that would prevent its existing devices from running the Application.
License to the Application
Subject to the terms of these Terms and Conditions, Language House LLC grants the School a non-transferable, non-exclusive license to access and use the Application on devices owned or controlled by the School or its students, for teaching and learning during the term of the School Agreement, and grants a learner who subscribes directly a personal, non-transferable, non-exclusive license to use the Application for their own non-commercial learning while their subscription is active. You may not derive or attempt to derive the source code of all or any portion of the Application, permit any third party to derive or attempt to derive such source code, or reverse engineer, decompile, disassemble, or translate the Application or any part thereof. Language House LLC and its licensors and affiliates own and shall retain all intellectual property rights and other rights in and to the Application, and any changes, modifications, or corrections thereto.
Proprietary Rights in Service Content
All content made available through the Service, including designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement (“Service Content”), is the proprietary property of Language House LLC or its affiliates and licensors. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping, or similar data gathering or extraction methods to obtain Service Content, and you may not use Service Content to train any machine learning model.
For the avoidance of doubt, Service Content does not include Student Work, which is addressed in the section titled Student Work and Content.
All rights of Language House LLC, its affiliates, and licensors that are not expressly granted in these Terms and Conditions are reserved.
Trademarks
“Parlay”, “Language House”, and all other trademarks, service marks, graphics, and logos used in connection with the Service (the “Trademarks”) are trademarks of Language House LLC or their respective owners, whether or not they are registered with the United States Patent and Trademark Office or other trademark authorities. Access and use of the Service does not grant or provide you with the right or license to reproduce or otherwise use the Trademarks or any third-party trademarks, service marks, graphics, or logos.
Geographic Restrictions
The Service is based in the state of Texas in the United States and provided for access and use only by Schools, their users, and learners located in the United States. You acknowledge that you may not be able to access all or some of the Service outside of the United States and that access thereto may not be legal by certain persons or in certain countries. If you access the Service from outside the United States, you are responsible for compliance with local laws.
Privacy
Use of the Service is also governed by our Privacy Policy, a copy of which is located at https://learn.parlaylabs.studio/privacy.html, which forms part of these Terms and Conditions.
Termination
A School may cease its use of the Service as provided in its School Agreement, and may remove any of its users' access at any time. A learner who subscribes directly may cancel the subscription, or delete their account, at any time from the Application's profile menu.
We may suspend or terminate access to the Service, whether for an individual account or for a School, where the Service is being misused, where a security concern exists, or where we are required to do so by law. Unless prevented from doing so, we will notify the School, or the learner who subscribes directly, of the reason and restore access once the matter is resolved.
Those provisions that by their nature should survive termination, including Student Work and Content, Proprietary Rights in Service Content, No Representations or Warranties, Limitation of Liability, Governing Law, and Choice of Forum, shall survive.
NO REPRESENTATIONS OR WARRANTIES BY PARLAY
THE SERVICE, INCLUDING ALL TEXT, IMAGES, AUDIO FILES, AND OTHER CONTENT THEREIN, AND ANY OTHER INFORMATION, PROPERTY, AND RIGHTS GRANTED OR PROVIDED TO YOU BY PARLAY, ARE PROVIDED TO YOU ON AN “AS IS” BASIS. LANGUAGE HOUSE LLC AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE, EITHER EXPRESS OR IMPLIED, AND ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PARLAY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND RELATING TO ACCURACY, SERVICE AVAILABILITY, COMPLETENESS, INFORMATIONAL CONTENT, ERROR-FREE OPERATION, RESULTS TO BE OBTAINED FROM USE, OR NON-INFRINGEMENT. ACCESS AND USE OF THE SERVICE MAY BE UNAVAILABLE DURING PERIODS OF PEAK DEMAND, SYSTEM UPGRADES, MALFUNCTIONS, SCHEDULED OR UNSCHEDULED MAINTENANCE, OR FOR OTHER REASONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION ON TYPES OF DAMAGES / LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LANGUAGE HOUSE LLC BE LIABLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU (WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY) FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THE ACCESS OR USE OF, OR THE INABILITY TO ACCESS OR USE, THE SERVICE OR ANY PORTION THEREOF, INCLUDING BUT NOT LIMITED TO THE LOSS OF USE OF THE SERVICE, INACCURATE RESULTS, BUSINESS INTERRUPTION, OR DAMAGES STEMMING FROM LOSS OR CORRUPTION OF DATA OR DATA BEING RENDERED INACCURATE, THE COST OF RECOVERING ANY DATA, THE COST OF SUBSTITUTE SERVICES, OR CLAIMS BY THIRD PARTIES FOR ANY DAMAGE TO COMPUTERS, SOFTWARE, OR OTHER PROPERTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY THE SCHOOL OR BY YOU TO LANGUAGE HOUSE LLC FOR THE SERVICE IN THE 12 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT.
NOTHING IN THESE TERMS AND CONDITIONS LIMITS ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
Notice for Claims of Copyright Violations and Agent for Notice
If you are a copyright owner and have a good faith belief that any material available through the Service infringes upon your copyrights, you may submit a copyright infringement notification to us pursuant to the Digital Millennium Copyright Act by providing us with the following information in writing:
An electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
Please see 17 U.S.C. §512(c)(3) for further details. You may submit a notice of claims of copyright infringement to hello@parlaylabs.studio. You acknowledge that if you fail to comply with all of the requirements of this section your notice may not be valid.
Governing Law
These Terms and Conditions shall be governed by and construed under the laws of the State of Texas, United States of America, excluding any conflict of laws provisions.
Choice of Forum
All judicial proceedings relating to or arising out of these Terms and Conditions or the Service shall be brought in the state or federal courts sitting in Travis County, Austin, Texas. Both parties hereby consent to the personal jurisdiction of the state and federal courts sitting in Travis County, Austin, Texas and waive any objections to venue in those courts.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. Where a change materially affects a School or its students, we will notify the School before it takes effect. Where a change materially affects learners who subscribe directly, we will notify them by email before it takes effect. In either case we will update the effective date at the top of this page.
Miscellaneous
These Terms and Conditions, together with any School Agreement, constitute the entire agreement between Language House LLC and you concerning the subject matter hereof. In the event that any of these Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. A waiver by Language House LLC or you of any provision of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Language House LLC may assign its rights or obligations under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of Language House LLC and you, and our and your respective successors and permitted assigns.
Contact
Questions regarding these Terms and Conditions may be directed to hello@parlaylabs.studio. Schools may also contact the point of contact named in their School Agreement.